BOA 103: Operations Management

About this Module

This module introduces the core principles of operations management in a senior living community, emphasizing efficiency, safety, and resident satisfaction. Learners will explore best practices in dining, physical plant oversight, third-party contracts, and crisis communication. The course also highlights the evolving role of technology in supporting staff, residents, and organizational success. By the end, participants will be able to apply practical strategies to ensure effective and well-managed community operations.